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Account Manager – Trilingual (hf)

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Opsealog is looking for a trilingual Account manager that speaks English, French, and Spanish. The ideal candidate has previous experience onboard vessels.

Among the Service delivery team, your main missions will be to :

  • Organize and animate customer relationship: communications, meeting, training, and networking;
  • Be the single point of contact for the client, managing the relationship, ensure client satisfaction;
  • Collect and understand the needs expressed by the different departments of our customers’ organization to propose the most relevant services;
  • In collaboration with the Consulting department, propose new solutions to customers and follow their implementations (from initial specifications to final publication, according to planning);
  • Ensure the contractual terms are respected (SLAs, deliverables, consulting, etc.);
  • Closely aware of customer operations (drilling/production/Marine Logistics/strategy/organization etc.);
  • Maximize revenue and savings generated from each account managed;
  • Ensure follow up on timesheet associated with the account, invoicing, and cash recovery;
  • Work with Product Manager to collect feedback from each account in order to improve Opsealog’s Solution
  • Work cross-functionally within the company to communicate with all stakeholders in customers’ success
  • Create and maintain relationships with customers to better understand and achieve their needs
  • Make visits/schedule regular meetings with our customers to identify opportunities for growth within our platform
  • Manage all reporting about customers’ accounts

Your profile :

  • Previous account management experience (min 3 years)
  • Articulate and well accustomed to a client-facing role
  • Merchant Marine/Engineering degree
  • Customer relationship management experience
  • Interested in Data Management and new technologies
  • Fluent English, French, and Spanish required
  • Familiarity with Business Intelligence tools (Power BI, Pyramid Analytics, Excel Pivot Tables)
  • Project Management experience or masters degree
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Seniority Level

  • Associate

Industry

  • Oil & Energy
  • Maritime

Employment Type

Full-time

Job Functions
  • Customer Service
  • Consulting
  • Business Development

    Available Start Date*

    Your present employment status*

    Do you have a visa or work permit to work in France?

    English

    French

    Resume

    Cover letter